Question 1

How do I book an experience?

Accepted Answer

Booking on Kopiaste is simple. Browse our listings, select your preferred date and time, and click 'Request to Book'. The host confirms availability before payment is completed.

Question 2

What is the cancellation policy?

Accepted Answer

Most experiences offer free cancellation up to 48 hours before the start time. Check the specific listing's details for its individual policy.

Question 3

How do I become a partner?

Accepted Answer

Go to the 'Partner' page and click 'Get Started'. You'll need to complete a quick verification process to start listing your services.

Question 4

Is my payment secure?

Accepted Answer

Yes, we use industry-standard encryption and secure payment gateways (Visa, Mastercard, PayPal, Revolut) to ensure your data is always protected.

Question 5

How do I earn rewards?

Accepted Answer

You earn Kopiaste points for every booking you make. These points can be redeemed for discounts on future experiences. Check the 'Rewards' page for your current balance.

Question 6

Can I contact a host directly?

Accepted Answer

Yes, once you have a confirmed booking, you can message your host directly through the 'Inbox' in your account dashboard.

How can we help?

How can we guide you?

Booking Guide

Payments & Refunds

Trust & Safety

Account Settings

Frequently Asked Questions.

Still need assistance?

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